Account Block and Closure

Why was my account not opened after completing my identification?

As a licensed bank, our partner Solarisbank AG is required to follow national and international requirements for financial institutions as well as internall...

Why was my account blocked immediately after I completed my identification and opened my account?

Our partner Solarisbank AG is required by law to verify all new customers before they can conduct transactions with their Penta business account.  In mo...

Why was my account suddenly blocked without warning?

It may happen that your Penta business account has to be temporarily blocked. This may be necessary for various reasons. Solarisbank AG has determined ...

Why was a transaction I sent stopped and has not yet arrived?

To safeguard your funds, our partner, Solarisbank AG, uses automated systems to detect unauthorized or fraudulent transactions.  If an incoming or outgo...

Why was my account suddenly closed without warning?

We and our partner, Solarisbank AG, reserve the right to terminate the business relationship with you under certain circumstances in accordance with § 19 (3...

Why did I receive a notification that my account will be closed in 60 days?

The ordinary termination of your business account may be due to the following reasons: The use of your Penta business account did not comply with Solar...

How can I cancel my Penta business account?

You can cancel your contract with Penta at any time. Just send an e-mail to our customer service via help@getpenta.com Let us know why you want to cance...