Account Block and Closure
How can I extend the deadline for filing my tax number?
To extend the deadline for filing your tax ID number, please log in to your Penta account and go to the "Administration" menu item in the "Ta...
Why was my account not opened after completing my identification?
As a licensed bank, our partner Solaris SE is required to follow national and international requirements for financial institutions as well as internally de...
Why was my account blocked immediately after I completed my identification and opened my account?
Our partner Solaris SE is required by law to verify all new customers before they can conduct transactions with their Penta business account. In most c...
Why was my account suddenly blocked without warning?
It may happen that your Penta business account has to be temporarily blocked. This may be necessary for various reasons. Solaris SE has determined that...
Why was a transaction I sent stopped and has not yet arrived?
To safeguard your funds, our partner, Solaris SE, uses automated systems to detect unauthorized or fraudulent transactions. If an incoming or outgoing ...
Why was my account suddenly closed without warning?
We and our partner, Solaris SE, reserve the right to terminate the business relationship with you under certain circumstances in accordance with § 19 (3) of...
Why did I receive a notification that my account will be closed in 60 days?
The ordinary termination of your business account may be due to the following reasons: The use of your Penta business account did not comply with Solar...
How can I cancel my Penta business account?
You can cancel your contract with Penta at any time. Just send an e-mail to our customer service via help@getpenta.com Let us know why you want to cance...