Secure Account Opening and Use
Is my Penta business account secure?
Yes. Protecting your deposits is and account is the top priority for us. By working with Solarisbank AG, a fully licensed bank, we are subject to the sa...
Why am I asked additional questions about the use of my account and certain transactions?
As a licensed bank, our partner Solarisbank AG will occasionally ask you additional questions to ensure the safe and lawful use of your account. In mos...
Will my answers to compliance questions, my data or my documents be shared with others? How will sensitive information I disclose be handled?
Both Penta and Solarisbank AG are subject to data protection regulations in accordance with the applicable provisions of the General Data Protection Regulat...
Can I use my Penta business account for private purposes?
Unless we explicitly state that the account can be used for private purposes, the Penta business account may only be used for business purposes. Failur...
I was asked if I would like to test a banking app for a reward. Is this serious?
No. In these cases, it's likely that a scammer is trying to steal your identity under the guise of conducting an app test. Although it may look li...
Can I share my Penta business account with a friend?
No. Accounts are allowed for your own use and purpose only. You are personally liable for all transactions made with your Penta business account. ...
I have been asked to open an account for another person for a fee. Is this allowed?
No. It is a criminal offense to knowingly open accounts for someone else and hand over account access. These accounts can later be used for money laund...